Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Decatur, USA (On-site)
Contract Type: Independent Contractor / (Full Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred
Axiom Technologies is seeking an experienced Field Engineer based in Decatur, USA. This field-based role involves providing both on-site and remote technical support while efficiently managing service assignments and coordinating requests within a dynamic operational environment. The position requires strong hands-on troubleshooting skills and the ability to deliver high-quality IT support services. You’ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.
Key Skills Required
- Strong knowledge of manufacturing equipment, hardware, software, and networking
- Hands-on experience with OS, applications, and remote support tools
- Excellent analytical and troubleshooting skills
- Strong communication and customer service abilities
- Experience supporting desktops, laptops, printers, peripherals, and shop-floor systems
Responsibilities include (but are not limited to)
Manufacturing & Onsite Support
- Onsite technical support for manufacturing equipment, machinery, robotics, and computer systems
- Install, configure, and maintain manufacturing hardware and software
- Perform preventive maintenance to minimize downtime
- Work closely with manufacturing staff to resolve issues quickly
EUC & Hardware Support
- Install, configure, and support desktops, laptops, printers, and peripherals
- Diagnose and repair hardware issues; refurbish defective devices
- Perform diagnostic testing and ensure quality standards
- Maintain inventory of spare parts and equipment
Remote & Escalation Support
- Provide remote desktop support for complex issues
- Act as an escalation point for Level 1 support
- Track and manage incidents using a ticketing system
- Assist users with training and technical guidance
Infrastructure & Project Support
- Structured cabling site surveys, design, and installations
- Project coordination including vendors, schedules, and budgets
- Lifecycle management of IT infrastructure and assets
- Ensure compliance with security, MDM, and asset disposal standards
Required Qualifications:
• 4+ years of experience in Field Engineering or onsite IT support
• Strong hardware and software troubleshooting skills
• Experience with Windows OS, Microsoft 365, and basic networking (LAN/WAN/VPN)
• Familiarity with Active Directory and ticketing systems
• Ability to work independently in a client-facing environment
• Strong communication and problem-solving skills
• Must be authorized to work in the U.S. (No visa sponsorship)
How to Apply
Interested candidates are invited to send their resumes to:
📧 careers.us@axiomtechnologies.com