Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
About the Role:
We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users.
Key Responsibilities:
● Respond to dispatched service requests for AV setup, support, and troubleshooting.
● Install, configure, test, and maintain AV equipment including:
○ Projectors
○ Video conferencing systems
○ Microphones
○ Speakers
○ Displays
○ Control systems (e.g., Crestron, Extron)
● Diagnose and resolve AV-related issues both on-site and remotely, ensuring minimal service disruption.
● Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.
● Perform preventive and corrective maintenance on AV and IT hardware.
● Respond promptly to service tickets and dispatch to client sites as needed.
● Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.
● Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).
● Execute system upgrades and software installations.
● Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.
● Communicate technical issues and resolutions clearly to non-technical users.
● Coordinate with remote support teams to ensure timely and efficient problem resolution.
● Stay current with emerging technologies and industry best practices.
Technical Skill:
● Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.).
● Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet).
● Understanding of AV signal flow, cabling standards, and integration best practices.
● Basic network and systems troubleshooting (Windows, MacOS, Linux).
● Ability to read and interpret AV schematics and wiring diagrams.
● Experience in field support, helpdesk, or IT technician roles.
● Proficiency in common IT tools and troubleshooting methodologies.
Qualifications:
● High school diploma or equivalent (Associate’s degree or technical certifications in AV/IT preferred).
● Minimum 2–3 years of experience in a similar AV or field technician role.
● Strong communication and interpersonal skills, both written and verbal.
● Valid driver’s license with willingness to travel on short notice.
Other Requirements:
● Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.
● Ability to lift and transport AV equipment.
● Professional appearance and a strong customer service mindset.
● Ability to work independently and manage multiple priorities effectively.
Contract Type: Independent Contractor / Freelancer
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com