Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a dedicated German-speaking Field Services Support Engineer based in Oberwart, Austria, to provide on-site technical assistance and hands-on support for IT infrastructure and user operations.
The ideal candidate will be responsible for ensuring smooth day-to-day IT service delivery while coordinating with both local and global support teams to maintain optimal system performance and user satisfaction.
Key Responsibilities
- Field Services / Hands & Feet Support:
Provide on-site support for hardware, network, and data center equipment based on service requests or incident reports. - Basic Troubleshooting:
Diagnose and resolve basic technical issues related to IT infrastructure and data center equipment. - Service Desk (German Calls Handling):
Handle and log user issues or service requests in German via phone, email, or ticketing systems. - Vendor Coordination:
Liaise with third-party vendors and service providers to ensure timely issue resolution and maintenance activities. - Device Provisioning & Onboarding:
Support hardware setup, device imaging, and assist in onboarding new users and resources. - AV Room & Equipment Management:
Provide first-level troubleshooting for AV meeting rooms and coordinate with relevant teams for equipment support. - Printer Management:
Address printer issues, perform basic troubleshooting, and coordinate with printer service vendors as needed. - OT Equipment Coordination:
Assist with maintenance and troubleshooting activities for operational technology equipment.
Required Skills & Experience
- 1–3 years of hands-on experience in IT field support, desktop support, or IT service operations.
- Fluency in German and English (spoken and written) is mandatory.
- Basic understanding of data center equipment and networking components.
- Proficiency in hardware setup, installation, and troubleshooting.
- Strong coordination and communication skills for collaboration with internal teams and external vendors.
- Ability to work independently and manage on-site user requests efficiently.
Additional Information
- Type: On-site (Oberwart, Austria)
- Duration: 12 months (with potential for extension)
- Work Hours: Standard business hours, with flexibility for occasional off-hours support
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com