Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Key Responsibilities:
Technical Support:
- Provide day-to-day onsite IT support for desktops, laptops, and printers.
- Perform hardware repairs and replacements for laptops, desktops, and printers.
- Troubleshoot and resolve LAN and WAN connectivity issues across various network devices.
- Handle incident management and service requests through ServiceNow or similar ticketing systems.
- Install, configure, and maintain operating systems, applications, and peripherals.
- Coordinate with remote support teams and vendors for escalations.
- Deliver excellent customer service and communicate effectively with end users.
- Maintain asset inventory and ensure timely documentation of all service activities.
Requirements: Dispatch & Coordination:
- Maintain asset inventory and ensure timely documentation of all service activities.
- Strong knowledge of hardware repair, network troubleshooting, Active Directory, and ServiceNow.
- Proficient in both Windows and macOS environments.
- Excellent communication and interpersonal skills.
- Ability to work independently with minimal supervision.
- Create shift handover reports and maintain accurate logs of ongoing issues.
Education & Experience:
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- 1-2 years of hands-on experience in a desktop support or helpdesk environment.
- Experience with dispatching or coordinating IT support is a strong plus.
Technical Skills:
- Proficiency in supporting Windows and Mac OS environments.
- Familiarity with Microsoft Active Directory, Exchange, and Office 365.
- Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk).
- Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).
Preferred Certifications:
- CompTIA A+, Network+, or Security+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation (for process-oriented environments)
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.