Casual, Part Time
South Korea, Ulsan
Posted 1 week ago

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
The Smart Hands Support technician provides on-site assistance for data centre operations, offering physical support to remote IT teams. Responsibilities include hardware installations, troubleshooting, media handling, cable management, and vendor coordination. The role is hands-on and involves tasks such as rack and stack, equipment replacement, basic diagnostics, and support for networking and server infrastructure.

Key Responsibilities:

Hardware & Cabling Support

  • Perform rack and stack of servers, switches, routers, and other IT hardware.
  • Power cycle equipment, check LED indicators, and perform basic diagnostics on servers and network devices.
  • Unbox and prepare hardware during installation; remove and un-rack

Decommissioned equipment:

  • Replace or add hot-swappable components (e.g., RAID drives, memory, blades).
  • Support firmware/driver upgrades and remote management configuration per instructions.

Network & Connectivity Tasks

  • Assist in setup, patching, and basic troubleshooting of network devices and cabling.
  • Check and re-patch physical network connectivity as guided by the remote support team.
  • Support fiber patch cord replacements, patch panel troubleshooting, and wireless access point installation/testing.

Remote Team Collaboration

  • Act as on-site hands for remote teams—executing commands, reporting equipment status, and performing visual/audio verifications.
  • Relay console messages or error states to remote teams.
  • Execute commands on behalf of the remote team when required.

Media & Backup Handling

  • Manage backup tape operations: load/unload tapes, inventory tracking, and coordination with off-site storage vendors.
  • Assist in the solution of media-related issues (e.g., stuck tapes or ATL faults).

Vendor & Facilities Coordination

  • Liaise with third-party vendors for replacements or installations as instructed.
  • Coordinate access and activities with facilities and security teams for maintenance, rack movements, or site surveys.
  • Participate in pre-installation/site surveys, including power, cabling, and mounting coordination.

Documentation & Reporting

  • Maintain asset inventory and cable tagging.
  • Verify cable dressing as per client standards after any changes.
  • Report abnormalities, status updates, and physical inspections to the remote support team.
  • Maintain up-to-date diagrams and maps for cooling, power, network flow, and physical layouts.

Requirements

  • Diploma or degree in IT, Electronics, or related field.
  • 2+ years in data centre or field support roles.
  • Basic knowledge of networking, server hardware, and storage systems.
  • Familiarity with cabling (Ethernet/fiber), patch panels, and remote management tools.
  • Comfortable working in a physically demanding environment.
  • Strong communication and coordination skills.
  • Willingness to work flexible shifts or be on-call as needed.

What next? 
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers@axiomtechnologies.com

Job Features

Job Category

Data Center Technician

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