Full Time
India, Maharashtra, Pune
Posted 2 weeks ago

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.


The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams, and other technical teams to ensure that business needs around the implementation of the ServiceNow Platform are in a controlled and predictive manner.

  • The general scope of the work for this position is as follows:
  • Understands technical and functional design requirements for ServiceNow
  • Provide High-Level Design and technical solutions for ServiceNow implementation
  • Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web services, email, and other relevant technologies
  • Design and Architect ServiceNow CMDB and Discovery Jobs
  • Design and Architect Automation workflows using ServiceNow Orchestrator
  • Understands the workflow engines
  • Create prototypes for client engagements
  • Identifies system deficiencies and recommends solutions
  • Understands the necessity of and contributes to coding standards
  • Develops internal and external meeting objectives and agendas
  • Prioritizes multiple tasks effectively.
  • Promotes active listening with team members.
  • Contributes appropriately to conversations.
  • Follows through with commitments and fosters mutual trust with fellow employees.
  • Assumes additional responsibility without being asked.
  • Encourages fellow team members to make innovative contributions and embrace new ideas.


  • At least 8+ years of experience in the Implementation and Design of ITSM Platforms like ServiceNow BMC Remedy, HP Service Manager
  • At least 3+ years of experience in the Design and Implementation of the ServiceNow Automation Platform
  • The candidate should be trained in ITILv3 foundation certified
  • Experience with JavaScript, XML, and XSL stylesheets
  • Able to parse XML schemas
  • Understanding of Software as a Service
  • Hand-on experience in SOA and Web Services concepts / consulting
  • Should have prior experience in integrating tools in ServiceNow or other similar tools using MidServer, web services, email, etc.

Experience in a similar role

  • 9+ Years
  • Immediate Joiner Preferred

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com

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