Full Time
Australia, Brisbane, Queensland
Posted 9 months ago

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.


The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams, and other technical teams to ensure that business needs around the implementation of the ServiceNow Platform are in a controlled and predictive manner.

The general scope of the work for this position is as follows:
Understands technical and functional design requirements for ServiceNow
Provide High-Level Design and technical solutions for ServiceNow implementation
Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web services, email, and other relevant technologies
Design and Architect ServiceNow CMDB and Discovery Jobs
Design and Architect Automation workflows using ServiceNow Orchestrator
Understands the workflow engines
Create prototypes for client engagements
Identifies system deficiencies and recommends solutions
Understands the necessity of and contributes to coding standards
Develops internal and external meeting objectives and agendas
Prioritizes multiple tasks effectively.
Promotes active listening with team members.
Contributes appropriately to conversations.
Follows through with commitments and fosters mutual trust with fellow employees.
Assumes additional responsibility without being asked.
Encourages fellow team members to make innovative contributions and embrace new ideas.


at least 8+ years of experience in the Implementation and Design of ITSM Platforms like ServiceNow BMC Remedy, HP Service Manager
At least 3+ years of experience in the Design and Implementation of the ServiceNow Automation Platform
The candidate should be trained in ITILv3 foundation certified
Experience with JavaScript, XML, and XSL stylesheets
Able to parse XML schemas
Understanding of Software as a Service
Hand-on experience in SOA and Web Services concepts / consulting
Should have prior experience in integrating tools in ServiceNow or other similar tools using MidServer, web services, email, etc.

Experience in a similar role

  • 3+ Years

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com

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