Casual, Full Time
New South Wales, Sydney
Posted 2 months ago

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.


Service availability/Reliability manager provides thought leadership across IT functional areas with respect to IT process, technology and practices including Change Management, Incident/Problem Management, QA, Desktop support, Server Technologies and Cloud Data Center Support.

Role & Responsibilities:

  • Lead reliability and maintainability reviews of various Infra technologies and services
  • Recommend and develop cost estimates for solutions that will improve our infrastructure reliability
  • Drive our Disaster Recovery Program, including working with our BCP team to identify and maintain the Tier categorization of our applications and technologies
  • Support the coordination of Disaster Recovery exercises
  • Develop and maintain service availability reports that are easy to understand
  • Accomplish complex tasks through the influence
  • Identify and remove impediments that block the team’s ability to achieve their goals
  • Update our Business Continuity Plan quarterly
  • Orchestrate the efforts of cross-functional teams to execute strategic availability and reliability efforts
  • Develop and maintain the ITSCM process in accordance with the overall business continuity management requirements

Required skills and qualifications

  • 5+ years’ experience as a Service Operations Manager/Service Reliability manager
  • Experience managing the availability and reliability of Network and Security infrastructure for a large enterprise.
  • Must have sound knowledge of Information Security principles with a good understanding of network & security infrastructure operations.
  • Experience in handling multiple infrastructure/network/Security teams for troubleshooting & issue resolution
  • Experience managing critical incidents and driving teams for timely incident resolution.
  • Strong leadership, problem-solving and communication skills
  • Experience working in a multi-vendor environment multi-stakeholder environment.

Preferred skills and qualifications


What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

Job Features

Job Category


Apply Online