Full Time
India, Mohali, Punjab
Posted 2 months ago
Axiom Technologies is a Global-based entity with a history of providing managed IT solutions to global, medium- and large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
- Have direct involvement in the work being undertaken by the team;
• Provide technical advice to the team
• Where the customer is global, liaise with counterparts from other global service desks, to
ensure re-distribution of training/awareness
• Carry out performances appraisals and assessments on a regular basis
• Coach, develop and motivate team members
• Perform call shadowing and additional coaching during the take on of new/ incremental
business
• Owning ticket performance of service desk against Incident and Change tickets.
• Reports (If required as per contract)
Experience in a similar role
- 5+ years of relevant experience.
What next?
If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com