Onsite IT Support or Desktop Support Engineer – Santa Rosa, CA, USA

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to follow defined processes and carry out various Operational-type tasks. Strong ability to troubleshoot and isolate Level 2-type issues that are related to either Hardware or Software environments.

Advanced Experience in Windows Operating Systems. Candidate should also have a knowledge of all MAC-related Hardware and Software type issues. Experience in Active Directory and Jamf all is also a plus.

Roles and Responsibilities:

• Imaging of Windows Devices to the latest version
• Provide 2^nd Level Support
• Unboxing and packing of equipment To/ From Remote locations
• Must be able to follow schedules and perform administrative-type tasks
• IMAC
• Perform Hardware and Software Installations
• Smart Hands Activities
• Provide remote support for users traveling or at home.
• Endpoint Encryption Troubleshooting – McAfee
• Ability to work in Active Directory
• Provide asset information within the ticketing system to ensure an accurate asset database
• Perform refresh of end-user devices in alignment with refresh schedules
• Assist with inventory activities as required weekly and monthly
• Ensure local Inventory is up to date and correct
• Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
• Ability to work within Service Now
• Strong ability to interact with Customers
• Proper Documentation of End User Issues within Service Now
• Backup and Restoration of End User Data

Requirements

• Background Verification and Drug test is a must 

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com