IT Support Engineer- Leiden, Netherlands (Full Time Position).

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

Tech Bar:

User Education
Maintenance and Daily audits of meeting room equipment and key IT areas
Meeting room support
Townhall and Live event support
Break fix via vendor

Meeting Rooms:

User Education
Maintenance and Daily audits of meeting room equipment and key IT areas
Meeting room support
Townhall and Live event support
Break fix via vendor

End Point Support:

User Education
Provisioning of Laptop/Desktop/Phones etc.
Manage DLM for that site – Stock and spare management
Device provisioning etc.
Inventory management
Ensuring physical availability of engineer for walk-up queries to the Tech Bar
Manage the vending machines and lockers
Break fix via vendor

End User Support:

User Education
Overall servicing of end-users for their IT issues
Incidents that cannot be serviced remotely
SR’s that cannot be serviced remotely
Hyper care support during project rollouts
Break fix via vendor

Printers:

User education
Spares replacement
Vendor coordination
Break fix via vendor

IT Projects:

New technology deployment
Onsite user education
Hypercare support

White Glove Services:

Ensuring availability of engineer to VIP community
Collaboration and white glove service with the VIP Executive assistant (EA/PA) community
VIP room maintenance and upkeep
Daily checks of VIP rooms and equipment

Non-IT tasks:

Inventory reporting
Access cards management

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com