Field Service Technician (Hands And Feet Support) – Hamilton, Canada
Axiom Technologies
Simplify Your IT
Casual, Part Time
Canada, Hamilton
Posted 1 month ago
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Roles and Responsibilities:
- Primary Skill Required (SKU required) – Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
- Secondary Skill Required (Skill required)
- Estimated Efforts – to be provided by the vendor.
- Detailed Description of project/Requirement Description (Outsourcing Work Summary) – Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirements for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
- Publish Floor Walk report with incident and service request details.
- Expertise in troubleshooting desktop issues.
- Ability to troubleshoot complex desktop issues.
- Support Mac devices
- Strictly adhere to defined Service Level Agreements (SLAs).
Detail of Services: Engineer to carry at site:
- Ensure that all In house resources carry the required tools at the site.
- Laptop – MS Teams, Zoom, Putty
- Console cable
- USB drive
- 4g connection dongle
- Basic screwdriver hardware set
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.