Field Service Technician (Hands And Feet Support) – Hamilton, Canada

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities:

• Primary Skill Required (SKU required) – Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
• Secondary Skill Required (Skill required)
• Estimated Efforts – to be provided by the vendor.
• Detailed Description of project/Requirement Description (Outsourcing Work Summary) – Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirements for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
• Publish Floor Walk report with incident and service request details.
• Expertise in troubleshooting desktop issues.
• Ability to troubleshoot complex desktop issues.
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLAs).

Detail of Services: Engineer to carry at site:

• Ensure that all In house resources carry the required tools at the site.
• Laptop – MS Teams, Zoom, Putty
• Console cable
• USB drive
• 4g connection dongle
• Basic screwdriver hardware set

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.