IT Smart-Hand Support (Full-time) – Milwaukee – Wisconsin – United States Of America

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Overview:
We’re seeking a skilled Smart Hand Support Technician to manage the installation, decommissioning, and troubleshooting of Meraki network devices at our HQ. This hands-on role involves working with network hardware, power systems, and cabling, ensuring the smooth operation of network devices across our infrastructure.

Key Responsibilities:

Decommissioning & Installation:

• Remove old Meraki devices and install new hardware in the company, connecting it to the data center network.

Vendor Coordination & Access:

• Manage vendor access to the Company for upgrades, maintenance, and installations.

Hardware Management:

• Add, replace, and troubleshoot Meraki devices, Ethernet cables, fiber cables, and power supplies.
• Perform regular inspections and physical checks on the company’s hardware.

Troubleshooting & Support:

• Resolve issues requiring physical intervention, including restarts for security cameras and badge readers.
• Support during planned and unplanned power outages.

Inventory & Logistics:

• Oversee inventory of Meraki devices at HQ and manage dispatch to remote locations.

Test Lab Readiness:

• Ensure the test lab environment is ready for device testing and troubleshooting.

Qualifications Required:

• Experience with Meraki devices and network hardware (Ethernet, fiber optics).
• Strong troubleshooting skills and the ability to perform on-site hardware repairs.
• Familiarity with power systems and maintaining secure work areas (Company and IDF).

Preferred:

Meraki or networking certifications (e.g., CompTIA Network+).
Experience with security systems (badge readers, cameras).

Physical Requirements:

Ability to lift to 50 lbs and work in confined spaces (Company and IDF).

Experience in a similar role

• 2-3 years of relevant experience.

What next? 

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.