Desktop Support Officer – Hong Kong

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Roles and Responsibilities:

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
• Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
• Report all time, mileage, and other requirements in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
• Other duties may be assigned to meet business needs
• Additional requirements may exist if the offer of employment is extended

IT Skills and Experience

• Windows 7 & 10, MS Office 2010/2013/2016/365
• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Ability to work overtime as required
• Ability to drive long distances, and occasional overnight assignments within other geographies
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must be able to pass annual criminal and motor vehicle background
• Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
• Must own a basic repair tool kit

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• PC/Laptop hardware
• PC/Laptop peripherals, including printers
• Mobile devices

IT Qualifications

At least two of the following:

• Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Applications
• ITIL qualification
• MCP certification

Experience in a similar role

• 1-3 years of relevant experience

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.hk@axiomtechnolog