Desktop Support Officer – Cabuyao, Laguna, Philippines

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Analysis & Problem Solving, Planning/Organizing/Work Management, Quality Orientation / Attention to Detail, Learning Agility, Influencing, Tenacity, Building Trust, Listening, Project Coordination, Strong oral and written communications, Ability to effectively communicate and collaborate with several levels of the customer’s organization.
• Hands on experience In Staging and Kitting end user devices and troubleshooting
• Should have experience in Vendor Management
• Understand solution, scope, SLA and RLS
• Complete ownership Delivery governance to achieve SLA and timely ticket resolution and proper updates.
• Customer handling Skills
• Ability to Track and prepare and report on the Operational Metrics and Performance
• Complete technical Screening (Internal & External) for fitment
• Ensure that the Services are provided as per the contract.
• Perform ticket analysis to identify repetitive tickets, projection, trends & priority. Identify top call contributors
• Hands-on involvement in BAU operation should there be a delay in BAU SME onboarding or until the completion of their onboarding.

Experience in a similar role

• 4+ years of relevant experience

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.ph@axiomtechnologies.com