Casual, Full Time
Darmstadt, Europe, Germany
Posted 22 hours ago

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

  • Desired Experience:
  • End User Support Experience
  • Three to four (3-4) years’ experience providing IT Infrastructure field support which
  • includes troubleshooting hardware, software, operating system issues and problems and
  • fixing the issues without impacting / violating the hardware warranty or customer security
  • compliance requirements.
  • Good Customer management skills,
  • Good in oral and written communication
  • Able to interact and work with customers at different levels.
  • Self- Driven and result-oriented.
  • Really passionate about the work
  • Ability to work with deadlines and complete tasks on time.
  • Hardware Troubleshooting and Repair
  • Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
  • Basic knowledge of enterprise LAN, WAN, Server setups, and concepts. Ability to perform
  • smart and physical assistance activity under instruction, at sites.
  • Ability to lift/move computer equipment weighing up to 50 lbs.
  • Conference room A/V equipment assistance & troubleshooting
  • Basic VOIP phone configuration & troubleshooting
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under ‘Smart Hands’ capability

    Operating System & Software
  • Skilled in desk-side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux)
  • Experience with Anti-spyware and Anti-virus software.
  • Basic installation and troubleshooting of standard software/applications like Adobe, browsers
  • Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
  • Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
  • Basic understanding, mail configuration and troubleshooting of Mobile Device
  • Management system ( Airwatch / Xenmobile / Mobile iron etc),
  • Basic understanding on Data backups,
  • Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
  • Basic configuration & troubleshooting of Apple machines /mobile devices
  • Contribution towards creating KB article
  • Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines

    Tools & Process
  • Knowledge and experience on Service requests and incident management process,
  • Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
  • Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),

Personal Attributes:

  • Excellent End-user computing skills.
  • Good knowledge of Infrastructure support.
  • Strong analytical and problem-solving capabilities
  • Well-organized and extremely detail-oriented
  • Strong customer service ethic and excellent communication skills, both oral and written
  • Passionate about delivering quality no matter what you are doing
  • Can work both independently and in a collaborative team-oriented environment
  • A self-starter, motivated to push the limits and think outside of the box
  • Fondness for solutions that are simple, elegant, and effective
  • Ability to work with and maintain confidential information
  • Language Proficiency: German, English

In-depth knowledge of:

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PCLaptop hardware
  • PCLaptop peripherals, including printers
  • Mobile devices

  Basic knowledge of:  

  • Active Directory
  • Exchange
  • Apple OS
  • SCCM

IT Qualifications

At least two of the following:

  • PCLaptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification

Experience in a similar role

  • 3+ years of relevant experience.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com

Job Features

Job Category

Technical

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