Desktop Support Engineer – Williamsville, New York, North America

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities:

• Strong background as a Desktop Support Engineer with experience of 3+ years
• OS: Windows 10 & Win 11
• MAC knowledge, very basic.
• Office 365 Client
• Basic networking (identify infrastructure for smart hands and eyes)
• Experience in Asset/Inventory Management
• Hardware (Hands on)
• Software basic troubleshooting
• Pc imaging & deployment
• Basic mobile configuration (iPhone, enrolment, wiping, basic troubleshooting)
• Good Communication Skills (EU, vendors, and other teams)
• Customer Service Oriented
• Able to work with minimal supervision
• Ticketing Tool lifecycle (ITSM – ServiceNow)
• Basic AV support knowledge
• Printers knowledge
• Telecom basic knowledge (Internal Telecom) – L1
• Faxing – RightFax & eFax
• Flexible for traveling, Night shift/On-Call support if required

IT Skills and Experience

• Windows 7 & 10, MS Office 2010/2013/2016/365
• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Performs general preventative maintenance tasks on computers, laptops, printers
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must be able to pass annual criminal and motor vehicle background
• Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• Active Directory
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Mobile device management including IOS and Android devices
• Mac operating system, to support Apple pc users.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Willing to work off-hours and weekends when required for projects or emergency support.

IT Qualifications

At least two of the following:

• Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application
• CompTIA A+, Microsoft Certified Professional (MCP) or better.

Experience in a similar role

• 3 years of relevant experience.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com