Fixed Term Contract, Full Time
Auckland, New Zealand
Posted 3 weeks ago

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

2+ years of Experience in Level 2/3 desktop support.

Windows 10 or 11 Admin troubleshooting experience of  Intune, cloud, and thick build machines

Keep up with the Windows App and Update release information

Provide Web application support for Edge or Chrome

Provide Cloud application support (collaborate with app owners where required)

Support 3rd party applications like Microsoft, Java, and Adobe (raise cases with the vendor where required)

Support MS Teams issues including video, audio, performance

Familiar with AppV applications, MS Store Apps, and packaged applications

Troubleshoot / find root cause for general performance issues

Troubleshoot laptop hardware issues such as monitor, mouse, headset, and phones

Office license management or troubleshooting

Keep up with release information for MS Office and security updates

Support Office issues for native laptop or cloud applications

Collaborate with MS Outlook app owner when required to find root cause for Outlook issues

Knowledge of Active Directory and Group policies. PowerShell scripting knowledge is a must.

Ability to coordinate with various technical groups and can fix issues remotely for the users.

Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)

Good Client management and communication skills.

Should be able to troubleshoot if any application is not working due to network-related issues.

Good Knowledge on browser support and management of Chrome and Edge via GPO.

Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web-based applications with Chrome and Edge.

Good Understanding of ITIL concept & ticketing tool.

Accurately document all work performed through the ticketing system including details.

Personal Attributes:

  • Excellent End-user computing skills.
  • Good knowledge of Infrastructure support.
  • Strong analytical and problem-solving capabilities
  • Well organized and extremely detail-oriented
  • Strong customer service ethic and great communication skills, both oral and written
  • Passionate about delivering quality no matter what you are doing
  • Can work both independently and in a collaborative team-oriented environment
  • A self-starter, motivated to push the limits and think outside of the box
  • Fondness for solutions that are simple, elegant, and effective
  • Ability to work with and maintain confidential information

In-depth knowledge of:

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PC\Laptop hardware
  • PC\Laptop peripherals, including printers
  • Mobile devices

  Basic knowledge of:  

  • Active Directory
  • Exchange
  • Apple OS
  • SCCM

IT Qualifications
At least two of the following:

  • PC\Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification

Experience in a similar role

2+ years of relevant experience.

Job Features

Job Category

Technical

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