Desktop Support Engineer (Full Time) – Des Plaines, Illinois, North America

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles And Responsibilities

• Three to Five (3-5) years of strong experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues and problems and fixing them without impacting/violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts.
• Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift/move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under ‘Smart Hands’ capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end-user network cabling.
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management
• Excellent written and oral communication skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time.
• Takes proactive ownership and works with a sense of urgency
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
• Experience with ticketing tools (ServiceNow / Remedy etc.).
  Non-Technical
• Good Customer management skills,
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Self-driven and result-oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules

IT Qualifications

At least two of the following:

• PCLaptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 3+ years of relevant experience.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com