Desktop Support Engineer (Full Time) – Abbott Park, Illinois, North America
Axiom Technologies
Simplify your IT
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Roles And Responsibilities
- Three to Five (3-5) years of strong experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues and problems and fixing them without impacting/violating the hardware warranty or customer security compliance requirements.
- Experience in installing, technical troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts.
- Ability to perform smart hand activity under instruction-based activities at sites.
- Ability to lift/move computer equipment weighing up to 50 lbs.
- Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under ‘Smart Hands’ capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end-user network cabling.
- Experienced in repeat call analysis and developing preventive actions
- Experienced in Problem management
- Excellent written and oral communication skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on time.
- Takes proactive ownership and works with a sense of urgency
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
- Experience with ticketing tools (ServiceNow / Remedy etc.).
Non-Technical - Good Customer management skills,
- Good in oral and written communication
- Able to interact and work with customers at different levels.
- Self-driven and result-oriented.
- Passionate about the work
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
IT Qualifications
At least two of the following:
- PCLaptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
Experience in a similar role
- 3+ years of relevant experience.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com