Casual, Full Time
Abbott Park, Illinois, North America
Posted 5 days ago

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles And Responsibilities

  • Three to Five (3-5) years of strong experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues and problems and fixing them without impacting/violating the hardware warranty or customer security compliance requirements.
  • Experience in installing, technical troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
  • Basic knowledge of enterprise LAN and WAN setups and concepts.
  • Ability to perform smart hand activity under instruction-based activities at sites.
  • Ability to lift/move computer equipment weighing up to 50 lbs.
  • Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
  • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under ‘Smart Hands’ capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end-user network cabling.
  • Experienced in repeat call analysis and developing preventive actions
  • Experienced in Problem management
  • Excellent written and oral communication skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on time.
  • Takes proactive ownership and works with a sense of urgency
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
  • Experience with ticketing tools (ServiceNow / Remedy etc.).
    Non-Technical
  • Good Customer management skills,
  • Good in oral and written communication
  • Able to interact and work with customers at different levels.
  • Self-driven and result-oriented.
  • Passionate about the work
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules

IT Qualifications

At least two of the following:

  • PCLaptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification

Experience in a similar role

  • 3+ years of relevant experience.

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com

Job Features

Job Category

Technical

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