Desktop Support Engineer – Greensboro – North Carolina – USA

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

Job Description – IT Desktop Support Engineer

Location: Greensboro, NC
Work Schedule: 2.5 days per week

Overview:
We are seeking an experienced IT Desktop Support Engineer with strong technical troubleshooting skills and the ability to provide high-quality end-user support. The ideal candidate will have hands-on experience managing desktops, laptops, peripherals, software, and basic network tasks in a professional environment.

Responsibilities:

• Provide Level 1 and Level 2 desktop support to end users (Windows & macOS).
• Install, configure, and troubleshoot hardware such as laptops, desktops, printers, and mobile devices.
• Support software installations, updates, and application troubleshooting.
• Perform user account management in Active Directory, Office 365, and other platforms.
• Handle network connectivity troubleshooting including LAN/WAN, VPN, and Wi-Fi issues.
• Manage ticketing system tasks, ensuring timely updates and resolution.
• Assist in device imaging, backups, and asset inventory management.
• Collaborate with remote IT teams and escalate issues when required.
• Maintain documentation of processes, configurations, and issues.

Qualifications:

• Strong knowledge of Windows 10/11, macOS, and common enterprise applications.
• Experience with Active Directory, Office 365, and basic networking concepts.
• Familiarity with ITSM/ticketing tools (ServiceNow, Jira, etc.).
• Strong communication, customer service, and problem-solving skills.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.