Deskside and Asset Management – Quezon City, Metro Manila, Philippines

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates

Roles and Responsibilities:

• Creating ServiceNow tickets in tool.
• Asset tracking and keeping Asset repositories up to date in Traxx/Flexera/SNOW.
• Material receipting & returning faulty hardware.
• Conducting periodical asset audits.
• Physical stock verification activities.
• Lost and missing asset formalities, insurance paperwork, etc.
• Support activity during BCP.
• Assets Disposal, Maintaining assets inventory in tools.
• Processing On-boarding & Offboarding Requests.
• Asset tagging, stickers, laptop certificates, and labelling assets.
• Tracking and tracing all IT assets.
• Maintaining & Tracking PC Devices and Peripherals in stock.
• Adhere to SEZ formalities.
• Receiving deliveries and sign off.
• Racking, Stacking and movement of devices.
• Scanning and managing of New and Return assets.
• Receipt computer returnsE-waste, Disposal and Wrapping of devices.
• Monthly report

IT Skills and Experience

• Desired Experience:
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes:

• Excellent End-user computing skills.
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and highly detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• PCLaptop hardware
• PCLaptop peripherals, including printers
• Mobile devices

  Basic knowledge of:  

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PCLaptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 2+ years of relevant experience.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.ph@axiomtechnologies.com