Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Roles & Responsibility
Equipment Setup:
⦁ Set up and configure audio and video equipment for meetings, presentations, and events.
⦁ Ensure proper connections and functionality of AV peripherals, including cameras, microphones, mixers, and switchers.
⦁ Handle more complex equipment setups and help Client AV technician in configurations’. setting up IP,MAC address, Registering the BARCO device etc”
Technical Troubleshooting:
⦁ Diagnose and resolve technical issues related to AV equipment promptly with the help of Client Audio Video Engineer
⦁ Troubleshoot problems with audio quality, video display, connectivity, and software functionality along with Client AV engineer.
⦁ Perform basic maintenance and cleaning of equipment to prevent technical issues
User Support:
⦁ Assist end-users in operating AV equipment, including troubleshooting advanced issues.
⦁ Offer in-depth guidance on using remote controls, touch panels, and software interfaces.
⦁ Conduct user training sessions on advanced features and capabilities of AV systems.
Documentation:
⦁ Maintain detailed records of AV equipment configurations, service logs, and user support interactions.
⦁ Prepare reports on recurring technical issues and submit the report to management.
Routine Maintenance:
⦁ Perform regular preventive maintenance tasks to ensure the reliability and longevity of AV equipment.
⦁ Conduct firmware updates, software upgrades, and calibration of advanced AV systems.
Customer Service:
⦁ Deliver excellent customer service by addressing user inquiries and concerns professionally and courteously.
⦁ Act as a point of contact for end-users seeking AV support.
Collaboration:
⦁ Collaborate closely with Level 2 and Level 3 AV technicians and IT personnel to address complex technical challenges and system integrations.
⦁ Assist in the planning and execution of AV system upgrades and installations.
Quality Assurance:
⦁ Ensure that AV systems meet quality and performance standards.
⦁ Conduct thorough testing and validation of complex AV setups, ensuring flawless operation.
Security & safety:
⦁ Follow security protocols to protect sensitive audio and video content.
⦁ Prevent unauthorized access to AV systems and troubleshoot security-related issues.
⦁ Adhere to safety guidelines when handling AV equipment and ensure that all safety protocols are followed during installations and maintenance
Event Support:
⦁ Provide advanced technical support for special events, conferences, and presentations, including complex AV setups and live streaming.
⦁ Troubleshoot technical issues during events to minimize disruptions
Reporting:
⦁ Report complex technical issues, equipment failures, or recurring problems to higher-level AV support or IT staff for resolution.
Vendor/OEM Liaison:
⦁ Interface with AV equipment vendors and manufacturers to obtain technical support and resolve equipment-related issues and Vendor escalations.
⦁ RMA for VEPs, and hardware equipment repair/ replacement requests.
⦁ Stay informed about product updates and new technologies in the AV industry.
Out of Scope :
Any system configuration and software troubleshooting is out of scope
Experience in a similar role
- 1.5+ years of relevant experience.
What next?
If you are looking for that next challenge
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com