IT Service Helpdesk Support- Bengalla, NSW (Part Time/ AX_167_JP)

Casual Part-Time
Bengalla, NSW
Posted 1 year ago

Simplify Your IT

IT Service Helpdesk Support

Axiom Technologies Australia is a Melbourne based entity with the history of providing Managed IT solutions to medium to large scale enterprises, across ANZ region. Please visit our website for more information about what we do at www.axiomtechnologies.com.au

We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience


In-depth knowledge of:

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PC\Laptop hardware
  • PC\Laptop peripherals, including printers
  • Mobile devices
Basic knowledge of:
  • Active Directory
  • Exchange
  • Apple OS

IT Qualifications


At least two of the following:

  • PC\Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification

English Language Ability


(English requirements are the same for all levels of Technician)

Dedicated Engineers:

  • Speaking – Excellent
  • Writing – Excellent
  • Reading – Good

Key Competency – Customer Focus


Develops:

  • Seeks information about the real/underlying needs of the customers beyond those initially expressed and matches these to available products and services
  • Takes proactive steps to exceed customer expectations and add value – without unnecessarily hindering or putting pressure on self or Team’s area of work
  • Seeks customer feedback and acts on it

 

Key Competency – Analytical Approach (Problem Solving)


Systematic:

  • Systematically analyses the pros and cons of an issue and supporting data
  • Grasps a problem quickly in its totality and identifies trends and patterns by assimilating relevant information
  • Weighs up options using the available data
  • Seeks out and uses factual data when available
  • Identifies ‘if -> then’ relationships
  • Relates and compares data from different sources

Key Competency – Team Player


  • Willingly cooperates
  • Responds positively to requests for information and help
  • Understands how their own behaviour impacts the work of the team and service provided to the customer
  • Puts in extra effort to meet team objectives when necessary
  • Responds positively when asked to work within a team

Experience in a similar role


1 – 3 Years
 

Job Features

Job CategoryTechnical

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